Patient Travel Administration Officer (PATS)

Location: Maningrida region, Northern Territory
Classification: Administration Officer Level 3 (AO3)

About the Role

We are seeking an organised and motivated Patient Travel Administration Officer (PATS) to support patients in accessing essential healthcare services outside their local community.

In this role, you will coordinate patient travel arrangements, manage appointment bookings and provide administrative support to ensure patients can attend medical appointments in a timely and efficient manner.

You will work closely with healthcare professionals, hospitals, external health providers, patients and families to help deliver a smooth and supportive patient travel service.

Key Responsibilities

• Coordinate patient travel bookings, itineraries and appointment arrangements.
• Liaise with hospital PATS teams, specialist clinics and healthcare providers.
• Contact patients and families to confirm appointments and travel details.
• Maintain accurate patient records, appointment information and travel arrangements.
• Work with nurses and healthcare staff to coordinate appointments and explore alternatives such as telehealth and outreach services.
• Support communication between patients, families, clinic staff and transport personnel.
• Maintain confidentiality and ensure patient information is handled securely.
• Provide general administrative and clerical support to the healthcare team.
• Follow workplace health and safety policies and procedures.

About You

The successful applicant will demonstrate:

• Strong organisational skills and the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Proven administration experience and accurate recordkeeping skills.
• Good computer skills, including Microsoft Word, Excel and electronic client information systems.
• Strong attention to detail when managing patient and Medicare information.
• The ability to work independently and as part of a team.
• Confidence communicating with healthcare providers, patients and families.
• A respectful and culturally appropriate approach when working with people from diverse backgrounds.

Essential Requirements

• Satisfactory criminal history check.
• Current NT Working with Children Clearance (Ochre Card), or ability to obtain one.
• Current Australian driver's licence.
• Sound literacy, numeracy and computer skills.
• A commitment to confidentiality and professional conduct.

Desirable Experience

• Experience working within an Aboriginal Medical Service or community health setting.
• Experience living or working in a remote Aboriginal community.
• Understanding of the challenges faced by people accessing healthcare in remote areas.

Apply Now

This is a rewarding opportunity for an administration professional who wants to make a meaningful contribution to remote community healthcare. Your coordination, communication and organisational skills will help patients access the medical services they need.

If you are reliable, organised and passionate about supporting better healthcare outcomes, we encourage you to apply.